THE CHALLENGE
The relationship began with DHFL, which had printers supplied by several different vendors and no single point of accountability for support or ticketing.
THE APPROACH
Printech brought the entire fleet under one MPS contract, stood up a dedicated support desk to manage every ticket, and worked directly alongside the IT team to test and standardise printer models against their branch requirements.
THE RESULT
Following Piramal's acquisition of DHFL, the account has grown from roughly 200 to 600+ branches. Printech now supports 1,100+ devices as Piramal Housing Finance's single-vendor print partner PAN India.